Terms of Service
This kitchen knife was designed and handmade by Will in Howden, Tasmania, Australia. As a craftsman I take great pride in the work that I produce and nothing leaves my workshop unless I am completely happy with not only the finish and overall appearance but the quality and longevity of materials and practices used to create these knives.
That being said it must be understood all products are handmade and sold as they are. At Newham Knives I strive to make them perfect but some unevenness in material and finishes can occur. These are unique qualities that will not affect the usability and performance of the product and are not considered defects.
Only non-custom knives are refundable within 7 days of delivery and only if the following criteria are met-
Knives have to be brand new and in an unaltered condition. Using or sharpening the knife will deem the knife used and therefore be ineligible for refund.
The buyer must notify Newham Knives with the intent to return the product within 7 days of delivery along with reason for return. The product must then be shipped within 7 days of notification of intent to return. The knife must be securely packaged, protecting the edge and tip. The customer is responsible for return shipping costs and must provide tracking and signature on delivery to ensure knife arrives. The customer is liable for loss or damage on return shipping and will not be issued a refund if damage or loss occurs (shipping insurance is at customers prerogative).
Custom products are not refundable.
If you are returning a product, Newham Knives will not process any additional orders until the products being returned are received and inspected and the return process is complete.
By placing an order with Newham Knives you are confirming your acceptance of the stated conditions of this return policy.
Please see above conditions. Custom products are not eligible for exchange.
All payments are due before the knife is shipped. Custom knife payments are due on notification of completion within 14 days or product and deposit are forfeit. If you fail to pay or the method of payment is declined the purchaser forfeits the rights and ownership of the items purchased. Newham Knives reserves the right to require a non-refundable deposit for all custom orders, this is determined by the cost of the product being commissioned with a minimum non-refundable deposit of $100 AUD.
Shipping is stated on each available product at checkout. It is the customers responsibility to contact Newham Knives if they require insurance (at customers expense).
Newham Knives does not take responsibility for uninsured packages.
All international customs charges are the responsibility of the purchaser.
Newham Knives is not responsible for and will not be liable for any harm, damage, injuries or other safety issued that may result from the use of Newham Knives products. The knives are sharp and must be used responsibly and with due care. The buyer is responsible for following all local laws and regulations regarding Newham Knives products.
All information and content on this site and derivative works including but not limited to descriptions, photos, videos, audio, text, designs and associated work produced by Newham Knives is owned by Newham Knives and are prohibited for use in any commercial enterprise.
Newham Knives has the right to change or alter these terms and conditions at any time without notification. It is the purchasers responsibility to ensure they are informed of these terms at the time of purchase. Newham Knives has the right to refuse service if you violate any of these terms.